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Alameda County

How to get Medi-Cal coverage in Alameda County

Where to apply, what to expect, and how to keep your coverage active if you live in Alameda County.

Check for the latest information

This guide shares public information about Medi-Cal and behavioral health resources in Alameda County. Policies, phone numbers, and eligibility rules change frequently, so always confirm details with the official agencies linked on this page.

  • For a mental health or medical emergency, call 911 or the 988 Suicide & Crisis Lifeline. For non-emergency help, use the county access lines listed below.
  • Last reviewed on October 3, 2025. Let the Talkdoc team know about corrections by reaching out through your care coordinator.

Alameda County residents apply for Medi-Cal through the Alameda County Social Services Agency (SSA). Applications are accepted online, by phone, or at local eligibility centers.

Submit an application

  • Online: Use BenefitsCal (https://www.benefitscal.com) to complete an application and upload supporting documents.
  • Phone: Call the Customer Service Center at 510-272-3663, Monday–Friday, 7:30 a.m.–5:30 p.m.
  • In person: Visit SSA offices in Oakland (2000 San Pablo Ave), Hayward (24100 Amador St), or Livermore (3311 Pacific Ave).

SSA representatives will schedule an interview if needed and notify you about eligibility decisions. If you are already enrolled in CalFresh or CalWORKs, you may be fast-tracked for Medi-Cal.

Stay covered

  • Read mail and BenefitsCal messages for renewal packets.
  • Report changes in address, household, or income within 10 days by phone or via BenefitsCal.
  • Ask for interpreters or disability accommodations if required during appointments.

Official resources