Privacy Policy

TalkDoc, Inc. ("TalkDoc," "we," "us," or "our") operates TalkDoc websites, applications, and related technology services (the "Platform"). Licensed clinicians and professional entities ("Providers") deliver clinical care.

When a Provider uses or discloses protected health information to deliver care, the Provider's HIPAA Notice of Privacy Practices and applicable law govern that use. TalkDoc may handle information for a Provider under a services agreement, including as a business associate where HIPAA applies. This policy also covers TalkDoc's own activities, such as operating the public site, accounts, support, and product analytics.

The information depends on how you use TalkDoc and may include:

• Account and contact information, such as your name, contact details, date of birth, and sign-in information.
• Coverage and billing information, such as health-plan, eligibility, claim, payment, and authorization details.
• Care-related information, such as intake answers, appointments, assessments, messages, and information you share with a Provider.
• Device and use information, such as IP address, browser, device type, pages viewed, general location, and diagnostic logs.
• Communications, including support requests and your email, text, or notification preferences.
• Information from others, including Providers, health plans, payment processors, and vendors supporting the Platform.

• Operate the Platform, create and support accounts, and connect people with Providers.
• Schedule care, verify coverage, process billing, and support care coordination.
• Send service messages, answer questions, and remember your preferences.
• Protect the Platform, prevent fraud, troubleshoot problems, and enforce our terms.
• Measure and improve services, including through analytics, quality work, and permitted research.
• Develop and evaluate AI-assisted features when allowed by law, contracts, and the applicable clinical relationship.
• Meet legal, regulatory, safety, accounting, and reporting obligations.

TalkDoc may use AI in specific clinician-support or patient-support workflows. Processing and review rules vary by feature. AI does not independently diagnose, prescribe, or replace the licensed clinician responsible for care.

We may create and use aggregated or de-identified information for operations, quality improvement, product development, model evaluation, research, and reporting as permitted by law and governing agreements. We do not use de-identified information to try to identify a person again.

If TalkDoc offers an optional program asking you to contribute information for model development, the offer will have its own notice and choice. Declining a future optional program will not, by itself, mean that you agreed to contribute information.

We may disclose information as needed:

• To Providers for care, scheduling, documentation, and coordination.
• To health plans and other payors for eligibility, authorizations, billing, claims, and quality programs.
• To vendors that host, secure, analyze, communicate for, or otherwise support the Platform, subject to appropriate restrictions.
• To protect a person, prevent fraud, comply with law, respond to lawful requests, or defend legal rights.
• As part of a financing, merger, acquisition, reorganization, or sale of assets, subject to applicable law and notice requirements.

We do not sell personal information or share it for cross-context behavioral advertising. We do not disclose health information to third-party advertisers for targeted advertising.

TalkDoc uses cookies and similar technology to provide core features, remember choices, understand site use, and improve performance. Your browser may let you block or delete cookies, although some features may stop working.

We do not allow third-party advertising pixels in flows where people submit health information. We also limit the information sent to product analytics and do not use analytics to target health-related ads.

You can update some account information and communication choices through the Platform. Depending on where you live and which law applies, you may also request access, correction, deletion, or a portable copy of personal information; opt out of certain uses; or appeal a denied request. We may verify your identity and apply legal exceptions.

California and other state privacy laws may provide additional rights. Laws covering consumer health data, including in Washington and Nevada, may also provide rights to confirm, access, withdraw consent for, or delete covered information. TalkDoc does not use geofences around healthcare facilities for advertising.

For a clinical record, contact your Provider because HIPAA and the Provider's Notice of Privacy Practices may apply instead. To make another privacy request, email support@talkdoc.com.

We keep information for as long as needed to provide services and meet legitimate operational, security, accounting, dispute, and legal requirements. Providers may need to retain clinical records for periods required by law. When information is no longer needed, we take steps to delete or de-identify it as appropriate.

We use administrative, technical, and organizational safeguards designed to protect information. The safeguards differ by system, information, and purpose. No service can guarantee perfect security. Learn more on our Security page.

The general Platform is not directed to children under 13. We do not knowingly collect their personal information without legally required permission. A minor may receive services only with the consent required by law and the applicable Provider.

TalkDoc operates in the United States. If you access the Platform from another country, your information may be transferred to and processed in the United States, where laws may differ from those where you live.

We may update this policy. We will post the new version here, change the date above, and provide additional notice when required.

Questions or privacy requests can be sent to support@talkdoc.com. For clinical-record requests, contact your Provider directly.