Back to Guides

San Francisco County

How to get Medi-Cal coverage in San Francisco

Step-by-step guidance for applying to Medi-Cal as a San Francisco resident, including local support offices.

Check for the latest information

This guide shares public information about Medi-Cal and behavioral health resources in San Francisco County. Policies, phone numbers, and eligibility rules change frequently, so always confirm details with the official agencies linked on this page.

  • For a mental health or medical emergency, call 911 or the 988 Suicide & Crisis Lifeline. For non-emergency help, use the county access lines listed below.
  • Last reviewed on October 3, 2025. Let the Talkdoc team know about corrections by reaching out through your care coordinator.

Medi-Cal applications for San Francisco residents are handled by the San Francisco Human Services Agency (HSA). You can apply online through the statewide BenefitsCal portal, over the phone, or in person.

Ways to apply

  • Online: Create an account at BenefitsCal (https://www.benefitscal.com) and submit an application with proof of identity, residency, and income.
  • Phone: Call SF HSA Medi-Cal Service Center at 415-558-4700 (Monday–Friday, 8 a.m.–5 p.m.).
  • In person: Visit 1235 Mission Street or any SF HSA Benefits and Resource Center to apply or drop off documents.

After submitting an application, HSA staff will let you know if more documentation is needed. If you receive Supplemental Security Income (SSI) or are part of certain public benefit programs, you may be automatically enrolled.

Key follow-ups

  • Monitor your BenefitsCal account or mailed notices for requests and eligibility decisions.
  • Complete your annual redetermination when notified to avoid lapses in coverage.
  • Call 415-558-4700 if you move, change income, or need language assistance.
Emergency Medi-Cal is available for qualified residents who need urgent care while a full-scope application is pending. Ask HSA staff for help if you have immediate medical needs.

Official resources