Your mental-health information, handled with care.
TalkDoc is a HIPAA-covered entity. Your health information is encrypted, stored securely, and never sold or shared with third-party advertisers. Here's how that works in plain language.
HIPAA-compliant
We operate as a HIPAA-covered entity. Your provider's Notice of Privacy Practices governs clinical use of your information.
Encrypted in transit & at rest
TLS/HTTPS in transit; your records are encrypted at rest in our hosted database.
Clinician sign-off
Every AI-generated note is reviewed and signed by a licensed clinician before it reaches your chart.
Never sold or shared
We do not sell your health information and we do not share it with third-party advertisers.
Simple, honest protections for your care.
Encrypted in transit and at rest.
Traffic between your device and TalkDoc is protected with TLS/HTTPS. Your records are encrypted at rest in our hosted database.
- TLS / HTTPS IN TRANSIT
- ENCRYPTED AT REST
- ACCESS CONTROLS FOR STAFF
A clinician reviews everything AI generates.
AI drafts notes and summaries to save your clinician time. A licensed clinician reviews and signs every AI-generated note before it lands in your chart.
- HUMAN-IN-THE-LOOP
- LICENSED CLINICIAN SIGN-OFF
- OPT OUT OF AI SCRIBING ANY TIME
We never sell or share your health info.
TalkDoc does not sell your health information, and we do not share it with third-party advertisers. We collect what we need to provide your care — and no more.
- NO SALE OF HEALTH INFORMATION
- NO THIRD-PARTY AD SHARING
- DATA MINIMIZATION
From your device to your chart.
A simple view of where a visit's data goes. Traffic is encrypted in transit; records are encrypted at rest. A licensed clinician reviews and signs any AI-generated notes before they reach your chart.
Your device
PHONE · LAPTOP
Visit + AI draft
CLINICIAN REVIEWS & SIGNS
Your chart
ACCESS IT ANYTIME
AI helps your clinician. It doesn't replace them.
We use AI to draft visit notes and summaries so your clinician can spend more time focused on you. A licensed clinician reviews and signs every AI-generated note before it reaches your chart. You can opt out of AI scribing at any time — your clinician will take notes by hand instead.
For the full details on how we handle data, see our Privacy Policy →
A clinician signs every note
AI may draft a note, but a licensed clinician reviews and signs it before it enters your chart.
You can opt out of AI scribing
Prefer no AI in your visit? Let us know and your clinician will chart by hand.
No AI-only diagnosis
AI can assist, but only a licensed clinician can diagnose, prescribe, or change your treatment plan.
Not for emergencies
TalkDoc is not an emergency service. If you're in crisis, call or text 988, or call 911.
Business Associate Agreements before any data flows.
When we work with vendors who might process health information — for example, our hosting provider or the language-model provider behind AI note drafts — we require a HIPAA Business Associate Agreement (BAA) before any data flows.
Your record. Your choices.
You can view your information through your patient portal. For anything else, reach out and we'll help. Where the law gives you a right, we honor it.
Access your record
View your information through your patient portal; request a copy of your records.
Opt out of AI scribing
Ask your clinician to chart by hand for your visits. Charting-by-hand is fully supported.
Request a correction
If something in your record looks wrong, tell us and we'll work with your clinician to review it.
Request deletion
We'll delete what we can where the law allows. Some clinical records must be retained for regulatory periods.
Read the details, or ask us.
For the full picture of how we handle your information, see our Privacy Policy. For security or privacy questions, email us — we're happy to walk you through it. If you're in a crisis, call or text 988, or call 911.